We are glad to introduce you our latest development, The Bizphone Desktop App, an application to make and receive calls on computing devices. It is a softphone client that works on either a Windows or Mac desktop.


What is it? 

Desktop app is an softphone application that enables voice over Internet Protocol (VoIP) from personal computer or laptop devices. When you choose to go with softphones (instead of a hardware device), they connect directly to the Cloud PBX system so you can make and receive calls from the virtual number or extension that is associated with that account. With WiFi or a direct internet connection, you can enjoy the service from your personal device.

A softphone looks the same as any other application. Once you double-click or tap the icon to load the program, you can use the mouse or touchscreen to dial a number. You can speak through it like you would normally on your smartphone or through a headset that’s connected to your computer.

Why should you choose it?

Portability and convenience: stay connected away from the office, whether on the road, at an airport lounge, or oversea.

Money Saving: saves hardware costs. Instead of an IP phone, you may need only a headset for optimal call quality.

Lower maintenance: the software is installed on a computer and doesn't have to be rerouted after a company moves offices or even during traveling.

Rich features: Unlike mobile calling apps, which are generally individual software units with limited function, softphones support more advanced features which are only supported by IP Phones or IP PBX.

With these benefits associated with softphones, they are ideal choice for mobile or home users, office workers can also choose to them as a convenient replacement for traditional desk phones.

Main Features

  • Phonebook to save contact name which will appear on the screen.
  • Shows assigned Caller ID of the extension.
  • Call Recording Setting shows if recording is enabled/disabled for the extension.
  • Internal Call Transfer between extensions, and ability to abort transfer attempt.
  • History Tab - Shows current call logs (resets upon logging out of the app).
  • Reflects all Extensions belonging to the Organization

And many other useful features supported by hardware IP Phones only (picture below)


Where can I download it?

To start using the BizPhone Desktop App, it has to be installed on your system. Pleas click here

BizPhone Desktop Layout and Command Buttons

Windows Version

Mac Version

  • Number Display - This is the window wherein the dialled number is reflected
  • Show/Hide Dialpad
  • Organization Name - Shows which Organization Extension belongs to
  • … - Shows/Hides BizPhone Setup Panel and quick Account Information
  • Status Indicator - Shows current connection status of extension
    • Green - app is registered/connected
    • Red - app is unregistered/connected
  • Call Button - press to connect call after dialling the number
  • History Tab - Shows current call logs (refreshes/resets upon logging out of the app)
  • Local Phonebook - Shows manually saved Phone Numbers
  • Extension List - reflects all extensions belonging to the Organization
  • Call Status
    • Ringing - BizPhone is establishing the call
    • Connected - call is established and successfully connected
  • Contact Name/Dialled Number - if dialled number is saved in the Phonebook, saved contact name will appear on the screen. Otherwise, only the number will show
  • Outgoing Caller ID - Shows assigned caller ID of the extension
  • Call Recording Setting - shows if Call Recording is enabled/disabled for the extension
  • Mute Button - press to put the user/agent on Mute
  • Hold Button - press to put the current call on Hold.
  • End Button - press to Disconnect call
  • Current Call Duration - shows duration of the ongoing call
  • Transfer Button - press to initiate call Transfer
  • Cancel Transfer Button - only appears when Call Transfer is initiated. Press to abort transfer attempt
  • Show/Hide Dialpad - toggle to show/hide dialpad. Mainly used for DTMF/IVR selection purposes.